FAQ
Here are answers to the most common questions about orders, flower delivery and contacting IFIORA. If you cannot find the information you need, call or email us — we will be happy to help.
Delivery and order fulfilment
Is same-day delivery available?
Before 16:00, check the delivery time for the specific Warsaw address. Same-day delivery is offered only for a supported address, available products and an open slot. It is not offered after 16:00.
How quickly will my order arrive?
Choose one of the windows shown for the specific address and order. A 3–4-hour window may be available conditionally; the delivery time confirmed before payment is binding.
Where do you deliver?
We deliver flowers within Warsaw. If you are unsure whether an address is in our service area, contact us and we will confirm availability before you order.
Opening hours and contact
What are IFIORA’s opening hours?
The IFIORA team works Monday–Saturday, 10:00–17:00. Available delivery times are shown separately during checkout.
How can I contact IFIORA?
You can contact our team in two ways:
- by phone at +48 883 338 113,
- by email at info@ifiora.com.
IFIORA address: al. Polski Walczącej 30, unit U3/A, 00-712 Warsaw, Mokotów.
Until what time can I check delivery for today?
Order before 16:00 and check availability for the address. Same-day delivery is not offered after 16:00.
Bouquets, message cards and order contents
Can I add a message card?
Yes. You can add a card with your own message to any order. Enter the greeting or dedication during checkout and we will include it with the flowers.
Can the bouquet differ from the photograph?
Flowers are natural and seasonal, so in exceptional cases some bouquet ingredients may be unavailable. We may replace them with flowers of a similar character, colour palette and value while preserving the style and overall appearance of the arrangement. If particular flowers are important to you, contact us before ordering.
Can I order a bespoke bouquet?
Yes. We will be happy to prepare an arrangement for your needs and occasion. Call or email us to discuss the details, colour palette and seasonal availability.
Changes and cancellations
Can I change or cancel an order?
If fulfilment has not yet begun, call us urgently at +48 883 338 113. We will try to accommodate your request, but the ability to change or cancel depends on the preparation stage. The earlier we hear from you, the better the chance that we can help.
What if I entered the wrong recipient details or address?
Contact us as soon as possible. If fulfilment has not yet begun, we will try to correct the recipient details or delivery address. Have the order number and date ready so we can locate it quickly.
Any other questions?
If you need more information or help choosing a bouquet, contact IFIORA Monday–Saturday, 10:00–17:00, by phone at +48 883 338 113 or by email at info@ifiora.com.
